Overview
The Big Picture Group is committed to protecting your privacy. This policy explains how we collect, use, store and manage your personal information in accordance with the Privacy Act 1988 (Cth).
Who We Are
The Big Picture Group is a trading name of Skehan Antennas Pty Ltd ATF Mark & Rebecca Skehan Family Trust and Chris & Tania Skehan Family Trust. We are a Queensland-based audiovisual and telecommunications company headquartered in Withcott, Queensland. We design and deliver AV and communications systems for schools, commercial and government clients.
What Information We Collect
We may collect personal information such as:
- Full name
- Email address
- Phone number
- Physical address
- Organisation or company name
- Message or enquiry details you choose to share with us
We may collect this information when you:
- Fill in a contact or enquiry form on our website
- Submit a LinkedIn Lead Gen Form
- Email or call us directly
- Meet with us in person
- Engage with us about a quote, proposal, project or support request
How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Provide quotes, proposals or project information
- Communicate with you about current or potential services
- Manage client and project-related communication
- Improve our website, communications and service experience
- Send marketing communications where you have agreed to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email we send.
How We Store and Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information may be stored in secure digital systems used to manage enquiries, communication and client relationships.
Overseas Disclosure
Some of the services we use to operate our business may store or process personal information outside Australia. This includes services provided by Google in the United States, which may process data through platforms such as Google Analytics and Google Workspace. Members of our team based in the Philippines may also access personal information as part of day-to-day business operations.
We take reasonable steps to ensure any overseas handling of personal information is managed appropriately.
Website Tracking
Our website may use tracking tools including Google Analytics, Meta Pixel and the LinkedIn Insight Tag to understand website usage, improve performance and support marketing activity. These tools may collect information about how you interact with our website and contact forms.
Access, Correction and Privacy Requests
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
If you would like to make a request, please contact us using the details below.
Complaints
If you have a concern about how we have handled your personal information, please contact us and we will review your complaint within a reasonable timeframe.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose it was collected, or as required by law and business record-keeping obligations.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.